Swapnil Hemant Thorat

Bio

Swapnil Hemant Thorat is a Senior Software Engineer and Conversational AI Expert with over 14 years of experience in engineering and AI-driven solutions. With a Master’s degree in Computer Science from the University of North Carolina, Charlotte, and a Bachelor’s in Information Technology from the University of Pune, Swapnil has built a distinguished career in developing AI platforms, bot frameworks, and automation tools that drive business transformation. He has a proven track record of creating industry-leading chatbots and voice applications powered by generative AI and Large Language Models (LLMs), helping organizations streamline customer service and improve operational efficiency.

Having worked at top-tier companies like eBay Inc. and Amazon, Swapnil has led multiple initiatives in AI-driven solutions for customer service automation, backend integrations, and AI model deployment. He has led cross-functional teams to execute AI roadmaps, established responsible AI practices, and driven technical discussions with vendors and partners. His expertise spans a wide range of programming languages, including Java, Python, C#, and Go, along with frameworks like TensorFlow, Apache Kafka, and AWS SageMaker. He is also highly skilled in continuous integration and delivery (CI/CD) processes and the development of scalable systems.

As a leader, Swapnil is known for his ability to mentor and guide teams, fostering a culture of growth and innovation. He was recognized with the eBay Spotlight Award for his contributions to the company and continues to push the boundaries of technology to solve complex business challenges and optimize outcomes through AI.