Chasing Zero Downtime: A Love Letter to Failure

What happens when the world’s largest communications platform – handling billions of API calls daily, powering 911 services and financial transactions – stops trusting the cloud? This session tells the unfiltered story of a multi-year journey through cascading failures, trust erosion, and architectural reckoning at hyperscale. You will learn how a team moved from “managed services will save us” to building a battle-tested resilience framework born from real incidents, real failures, and real conversations with cloud provider leadership. No vendor pitch. No happy path. Just engineering truth.